Privacy policy.
Oak & Ash Woodworks Privacy Policy
At Oak & Ash Woodworks, we are committed to maintaining the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when accessing our website, purchasing our products, or interacting with our services. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
1. Personal Information: This includes your name, email address, telephone number, and shipping/billing addresses. We collect this information explicitly when you voluntarily provide it to us during registration, account creation, or making a purchase.
2. Payment Information: We retain necessary payment details when you make a purchase. However, we will not store or process any financial information ourselves; instead, we utilize trusted third-party payment processors who adhere to stringent security protocols.
3. Usage Data: Our website may automatically collect certain information about your device, browsing actions, and usage patterns. This includes your IP address, browser type, device type, operating system, referring URLs, and other related data.
Use of Collected Information
We use the data we collect for various purposes, including:
1. Order Processing: We use your personal information to process and fulfill your orders, arrange shipping, and provide you with order-related updates.
2. Customer Support: We may use your personal information to respond to your inquiries, provide product support, and deliver customer service.
3. Marketing and Communication: With your explicit consent, we may use your contact information to send you promotional materials, newsletters, and updates about our products and services. You can unsubscribe from these communications at any time.
4. Website Improvement: We analyze the usage data collected to understand customer preferences, optimize website performance, and enhance user experience.
Sharing of Personal Information
We are committed to safeguarding your privacy, and as such, we only share your personal information in situations necessary to fulfill your orders and provide our services. We may disclose your personal data to the following parties:
1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, maintaining our website, and delivering services, subject to strict confidentiality obligations.
2. Legal Compliance: We may disclose your personal information when required to comply with applicable laws, governmental requests, or court orders to protect our legal rights, enforce our policies, or respond to claims arising from potential violations.
Data Security
We understand the importance of data security. Therefore, we implement rigorous technical, administrative, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Access and Correction: You have the right to access and update the personal information we hold about you. You can do this by logging into your account or contacting our customer support team.
Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe link provided in each email or contacting us directly.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by applicable laws.
Children's Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect or maintain personal information from children. If you become aware that a child has provided us with their personal information, please contact us, and we will take appropriate steps to delete the data from our records.
Changes to this Privacy Policy
We reserve the right to update or change this Privacy Policy periodically. The revised policy shall be effective from the date of publication on our website. We encourage you to review this policy periodically for any changes. Your continued use of our website after any modifications to the policy constitutes acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us at support@oakandashwoodworks.net or reach out to our customer support team.
By using Oak & Ash Woodworks' website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information in accordance with this policy.