Return Policy

Oak & Ash Woodworks Return Policy
At Oak & Ash Woodworks, we take immense pride in crafting high-quality, handcrafted wooden products that are designed to bring joy, elegance, and functionality to your space. We are committed to providing exceptional customer service and strive to ensure that each customer is completely satisfied with their purchase.
As part of our dedication to upholding our standards of craftsmanship, we have thoughtfully established our return policy. Please carefully review the following guidelines as we do not accept returns:

1. No Returns: Once an item has been purchased, it is considered a final sale, and we do not offer refunds or exchanges. It is expected that when you purchase your piece that you are satisfied based on what you have seen, and the satisfaction will be the same when received.

2. Quality Assurance: We pay meticulous attention to detail and pride ourselves on creating furniture and wooden products that surpass your expectations. Each piece undergoes strict quality checks before it is delivered to you, to ensure it is in perfect condition. Thus, you can be confident in the craftsmanship and durability of the piece you order.

3. Consideration & Informed Purchases: We kindly request that you thoroughly consider your purchase and ensure that it meets your specifications, style, and requirements. To assist you with your decision-making process, we offer detailed product descriptions, images, and dimensions for each item on our website. Please review these materials carefully before placing an order.

4. Exceptional Customer Service: We are here to address any questions or concerns you may have before making a purchase. Our knowledgeable and friendly customer support team is always available to assist you in selecting the perfect item for your needs. We are committed to providing exceptional service and guidance to help you make an informed decision.

5. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receipt. We will diligently work together to resolve the issue and ensure your satisfaction.
Please note that the above policy applies to online orders made directly through our website. For any additional questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team via email or phone.
Thank you for choosing Oak & Ash Woodworks. We are thrilled to have the opportunity to create timeless wooden pieces that will enhance your home for generations to come.